Returns & Refunds

Lunece Return & Refund Policy

At Lunece, we’re committed to clear product information and helpful support. Please review the return conditions below and contact hello@lunece.com with any questions about your order.

60-Day Money-Back Guarantee

We offer a 60-day money-back guarantee. Our policy asks you to try the product for at least 14 days before requesting a return because you are dissatisfied.

If you’re still unhappy, you may return the product within 60 days of your order date. Shipping fees, if applicable, are non-refundable.

To start a return, email hello@lunece.com or use our Contact Us form. Include your order number or the name and email address used at checkout. Contact us before sending anything back so we can provide return instructions.

Order Cancellations and Changes

To request a cancellation or change, contact us within 24 hours of placing your order.

After that, your order may already be processing, and we may be unable to make changes. If your cancellation is approved, your refund will be processed within 7 business days.

Damaged or Defective Items

If your item arrives damaged or defective, contact hello@lunece.com within 72 hours of delivery.

Include your order number and clear photos of the product, packaging, and damage so we can assess the issue and arrange a replacement if eligible.

Cosmetic packaging damage alone is not considered a product defect. Damage caused by normal use, wear and tear, or misuse is not eligible for a refund or replacement.

Shipping and Delivery Issues

Carriers, customs, weather, and other external factors can cause delivery delays.

If your package is delayed, lost, or marked delivered but cannot be located, contact the courier first for updates, then email hello@lunece.com with your order number so we can help investigate.

Lunece is not liable for lost or stolen items once shipped, except where applicable law requires otherwise.

Incorrect Shipping Address

Please check your shipping address carefully at checkout.

If you entered an incorrect address, contact us within 24 hours of placing your order. If we are not notified within that window, we cannot guarantee a resend or refund.

Policy Updates

We may update this policy from time to time. The version available when you place your order applies to that purchase.

Nothing in this policy limits any rights you have under applicable consumer protection laws.

Contact

For return, refund, or order questions, email hello@lunece.com.